Return & Refund Policy

Gate Automation UAE Product Return Policy

This return policy applies to customers in the United Arab Emirates.

We accept returns or replacement requests for products that are defective, damaged, or incorrectly supplied.

Return Window:

Customers must inform us within 7 days from the date of delivery if the product is defective, damaged, or incorrect.

Return Conditions:

The product must be unused, not installed, and returned with original packaging, accessories, manuals, and invoice. Installed, used, damaged by misuse, customized, programmed, or special-order products cannot be returned unless there is a confirmed manufacturing defect.

Non-Defective Products:

Non-defective products are normally not eligible for return or refund unless approved by our company in writing.

Return Method:

To request a return, please contact us by email or WhatsApp with your invoice number, product details, and photos/videos showing the issue.

Return Fees:

For confirmed defective or wrong products supplied by us, return/replacement handling will be arranged by our company. For approved non-defective returns, delivery/collection charges may be deducted from the refund.

Refund Method:

Approved refunds will be processed using the original payment method or bank transfer within 7–14 working days after the product is received and inspected.

Contact:

Gate Automation

Website: https://gateautomation.ae

Email: info@gateautomation.ae

Phone/WhatsApp: 0561401560